Preprint for 'Ask me or tell me' is out

I am excited to share a preprint for our upcoming CHI ‘21 paper “Ask Me or Tell Me? Enhancing the Effectiveness of Crowdsourced Design Feedback”! Great work with the fabulous Spyridon Ampanavos, Pao Siangliulue, Hanspeter Pfister, and Krzysztof Gajos.

➡️ http://arxiv.org/abs/2101.06143

In short: Combine feedback statements with open-ended questions for better design revisions!

tl/dr; We investigated the effectiveness of crowdsourced design feedback that is framed as statements and questions on graphic design revisions. We found that a combination of both, where questions are shown before statements, led to the best design revisions overall.

There are two reasons why we think we saw these results: First, our results show that feedback framed as open-ended questions contains much less sentiment compared to the corresponding feedback statements. Having neutral sentiment is important because overly positive feedback does not promote significant changes in the design revision. On the other hand, negative feedback can be hurtful and make people ignore it. Moreover, questions can promote reflection and subsequently help us to focus on the design task, which can help to generate more ideas for the design revision.